AI‑Powered Customer Support Bot

Deployed a multilingual chatbot that now resolves 62 % of tickets without human hand‑off. Built atop a fine‑tuned Llama‑3 model with RAG against the company’s knowledge base. Integrated live‑agent escalation and sentiment‑based routing. Latency is <700 ms p95 thanks to vector caching. ROI reached break‑even in seven weeks.

Process

Product Scope

Welcome to HomeFinder, your go-to platform for discovering the perfect property! With HomeFinder, you can browse an extensive selection of homes, apartments, and commercial spaces tailored to your needs. Whether you're searching for a cozy studio in the city or a spacious family home in the suburbs...

Product Rationale

Clickable Prototype

Full Development

Iterations

Tech

We Used

Django

Next.js

PostgreSQL

React

Tailwind

Project

Timeline

Lea Schubert

Head of Customer Experience

The AI bot exceeded our most optimistic KPIs. Ticket backlog dropped by half and CSAT jumped to 4.7. The team delivered on time and educated our staff throughout the rollout.

Your Vision,
Our Crafty

Starting your project with us is an easy process. we're all about making things smooth for you, from the first chat to final touch. Let's create something great together.